Legal
Privacy Policy
Last updated: April 2026
Information We Collect
We collect information you provide directly — name, email address, phone number, shipping address, and payment information when you make a purchase or book an appointment. We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on each page.
How We Use Your Information
We use your information to process orders and appointments, communicate about your purchase, personalise your experience, send marketing communications (where you have consented), improve our website and services, comply with legal obligations, and prevent fraud.
Sharing Your Information
We do not sell your personal information. We share it only with trusted service providers who assist us in operating our website and business (such as shipping partners and payment processors), and only as necessary to provide our services. All service providers are contractually bound to protect your information.
Cookies
We use cookies to remember your preferences, analyse website traffic, and support marketing activities. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Customer purchase records are retained for seven years in accordance with Indian and UK accounting regulations.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information; object to or restrict its processing; withdraw consent where processing is based on consent; and data portability. To exercise these rights, contact us at privacy@reaurra.com.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment data is processed by PCI-DSS compliant payment processors. We never store card details on our own systems.
Contact
For privacy-related questions or to exercise your rights, contact our Data Protection team at privacy@reaurra.com or write to ReAurra, The Taj Mahal Palace, Apollo Bunder, Colaba, Mumbai 400 001.